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Frequently Asked Questions

How Do I Pay?

Payments are accepted securely via bank transfer, credit card and prepaid debit card 

How long will delivery take?

As soon as your payment is approved and updated, we process your order and ship them within 2 business days.

Cross bank transfers typically take 24 hours to be updated so if you want to make it for delivery day, we recommend sending your transfer early morning at least 2 days before delivery day. 

All payments must be updated by 7 am on delivery day for them to make it in that shipment/delivery. We abide by these strict timelines to ensure that we make it in time for your shipment/delivery.  

What are the shipping options?

We offer 3 delivery options that you can choose from based on your location. 

Knutsford Express delivery - $650.00, you can pay the delivery fee on pickup. Knutsford arrives within 1 business day

Zipmail Delivery - $400. Zipmail deliveries are done through Jamaica Post and arrive within 2-3 business days at your post office.

Montego Bay Delivery - FREE delivery is available for customers in Montego Bay on all orders $3500+. Orders below $3500 attract a delivery fee of $300. 

Shipping/Delivery Days are Mondays, Wednesdays, and Fridays between the hours of 9 am and 12 pm

Please leave in the order comments your preferred times for delivery of your order, within this timeframe. 

Can I make a return?

Yes, Items must be returned within 2 days of the date you receive your order. 

Can I track my online order?

A shipping notification with tracking details will be sent via email/text after your order has shipped.

Copyright © 2022 Banana Avenue. All rights reserved

Banana Avenue Logo

Address: Montego Bay, St. James

Whatsapp (876) 332-0009